Keep messages in context.

Send participant messages, booking invites, form requests, and reminders from one workspace, with replies and delivery context tied back to the right participant and project.

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Participant communication

Messages with study context built in.

Rosella treats communication as part of participant operations, not a disconnected email client.

Threaded inbox

Keep participant replies grouped by participant and project so staff can understand the conversation quickly.

Researcher messages

Compose direct messages to participants from the workspace or participant context.

Form requests

Send participants to complete the right form when a workflow step unlocks or needs follow-up.

Booking invites

Invite participants to book session activities without manually copying calendar links.

Delivery state

Understand whether participant emails were accepted, delivered, opened, bounced, or failed.

Bulk messaging

Reach selected participants from filtered lists while preserving a participant-level communication history.

Shared inbox

Give coordinators context before they reply.

Participant messages live alongside project, status, timeline, and task context so staff can answer without reconstructing the study history from email alone.

Replies land in the workspaceInbound participant replies become visible to staff rather than staying in one person’s mailbox.
Threads stay tied to projectsThe team can see which study the participant is asking about before they respond.
Read state is sharedUnread counts and thread state help teams avoid missing participant replies.

Operational sends

Use messages to move participants through the workflow.

Booking invites, form requests, and reminders can be sent as part of the same participant journey staff are already tracking.

Send with purposeMessages can carry booking and form actions instead of vague instructions.
Track deliveryDelivery status gives staff a clearer reason when participants do not respond.
Follow up from filtersSelected participant cohorts can receive targeted communication from list views.

Message flow

From staff action to participant reply.

Every message should help the study move forward, and every reply should land where staff can act on it.

Select

Choose the participant or cohort

Start from a participant profile, inbox thread, task, booking context, or filtered participant list.

Send

Compose the message or request

Send a direct message, booking invite, form request, reminder, or targeted bulk message.

Deliver

Track email delivery and participant action

Rosella keeps message and email delivery state connected to the participant record.

Handle participant responses in context

Replies arrive in the workspace inbox so the next coordinator can pick up the thread.

Bring participant communication back into the study workspace.

Use Rosella to keep participant email, reminders, replies, and follow-up actions connected to the study record.

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